Effective date: September 19, 2026. These terms are a general service agreement. A signed order form or Business Associate Agreement may add terms for a particular account.
1. Your agreement with us
Rewire Clinical is operated by Rewire App LLC. By creating an account, accepting an invitation, or using the service, you agree to these terms and our Privacy Policy. If you use Rewire Clinical for an organization, you confirm that you have authority to accept terms for that organization.
2. Accounts and access
Provide accurate account information and keep your credentials confidential. You are responsible for activity under your account and for telling us promptly about suspected unauthorized access. Organization administrators control staff roles within their account. Client access is connected to the inviting clinician or organization and may be changed or removed as care changes.
3. Clinical responsibility
Rewire Clinical supports documentation and guided between-session work. It does not make clinical decisions, provide emergency care, or replace professional judgment. Clinicians remain responsible for diagnosis, treatment, informed consent, client communication, mandated reporting, documentation, and record retention.
Before inviting a client, make sure you have the consent and legal basis required for the information you enter or ask the client to enter. Do not use the platform as an emergency response channel.
4. Acceptable use
You may not misuse the service, attempt to bypass access controls, probe another account, upload malicious code, disrupt availability, impersonate someone, or use the platform unlawfully. Do not send spam or use client information for advertising. We may restrict access when reasonably necessary to protect people, records, or the service.
5. Subscriptions and billing
Paid features are billed according to the plan and billing interval shown when you subscribe or in an order form. Taxes may apply. Unless a plan says otherwise, subscriptions renew until canceled. Cancellation stops future renewal but does not erase clinical records that must be retained or returned under an agreement or applicable law.
6. Ownership
You retain rights in the information you submit. You give Rewire the limited permission needed to host, secure, process, back up, and present that information to authorized users. Rewire owns the platform, interface, documentation, trademarks, and underlying software. Feedback may be used to improve the service without identifying you or your clients.
7. Availability and changes
We work to keep Rewire Clinical reliable, but uninterrupted access cannot be guaranteed. Maintenance, provider outages, security events, or circumstances outside our control may interrupt service. We may change features to improve safety, usability, or legal compliance and will give reasonable notice when a material change affects normal use.
8. Disclaimers and liability
To the extent permitted by law, the service is provided as available, without warranties that it will meet every clinical, regulatory, or operational requirement. Rewire is not liable for clinical decisions, emergency response, or losses caused by unauthorized use outside our reasonable control.
To the extent permitted by law, Rewire's aggregate liability arising from the service will not exceed the amount paid for the affected account during the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain exclusions, so those limits may not apply to you.
9. Ending use
You may stop using the service or cancel a subscription through the available account process or by contacting us. We may suspend or terminate access for a serious breach, unlawful use, a security threat, or unpaid charges after reasonable notice when notice is practical. Data export and deletion are handled under the applicable plan, agreement, and law.
10. Governing law
These terms are governed by the law specified in your order form. If no order form specifies governing law, the applicable jurisdiction will be determined under the rules that govern Rewire App LLC and your location. This provision is intentionally general until the contracting entity and venue are confirmed.
11. Contact
Questions about these terms can be sent to privacy@rewire-emdr.com. Please do not include PHI in ordinary email.